The only reason I’m shipping via Purolator at all is on account of it being someone else that’s paying; a laptop being serviced under Toshiba’s warranty program is returning from the depot in Ontario. I’ve had no luck with Purolator, having them damage pretty much every shipment that they bring me, or damaging them en route to my vendor’s location from his supplier; they’ve done nothing but get in the way of my job.
I have a bit of a laptop emergency; I normally have spares, but I took the opportunity to get a couple laptops serviced that had been overdue, but that were otherwise engaged. I freed them up, got them service tickets, and out the door… and now everybody needs laptops. So, I checked in with Toshiba’s support techs to see if one of the laptops had been shipped yet, as it only required them to swap the user-removable DVD/CDRW drive and return the unit to me. I get the Purolator tracking number from the tech support person, so that I can check its estimated arrival, and determine what to do to answer my marketing department’s need for laptops for a trade show they have coming up.
I head over to Purolator and get this;
You likely can’t read that error message without clicking on the image to zoom it, but let me put it here in a nice, Google friendly format so that the search engines can index it. Purolator says the following when using Firefox as your web browser;
Microsoft 4.0+ or Netscape 4.7+ (excluding Netscape 6) is required to use Purolators ‘Online Shipping’
My first complaint is that they don’t even know what the possessive version of their own name is; it’s “Purolator’s”. That’s just dumb. The second part of my complaint is that they have such a broken system that I can’t LOOK UP a tracking number with any other browser than what they list. All I want is information at this point, and you require a special browser? Learn how to code a web site properly, or hire someone who can. My resume is online if you’re looking, and I do contract work.
I filled out a “customer contact” form on their site with a link to this entry as the content of my feedback… let’s see if they can use web browsers inside Purolator. I can only imagine that they will come back with (assuming they respond at all) “Well, most people use Internet Explorer 6, why don’t you?” Can you imagine your barber denying you service because he only cuts black hair? Oh, he’ll cut it if you dye it, but not until then.
Update @ 4:27pm PST:
We are currently investigating usage of Netscape 6+ / Mozilla browsers and
what changes are required to allow our Online Shipping to work trouble-free
on these platforms. While we are making good progress and most of the tests
are running very positively we have identified critical issues that require
adequate sizing, decision and subsequent scheduling.
Customer Automation Professional
1-800-459-5599 ext (3172)